About Us

Daffodil Response Center (DRC) stands as a beacon of excellence in the realm of omnichannel contact center solutions. With a steadfast commitment to innovation, efficiency, and customer-centricity, we empower businesses to elevate their communication strategies and deliver exceptional experiences across diverse channels. At the Daffodil Response Center (DRC), we redefine customer engagement through seamless omnichannel interactions. As a dynamic and versatile contact center, we bridge the gap between businesses and their clients, offering a comprehensive suite of services that cater to both voice and non-voice communication. Additionally, DRC ensures customer satisfaction and business growth through its comprehensive multi-channel approach.

 

DRC Photo

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Our Services:


• Inbound Calls
• Outbound Calls
• Tele Marketing
• CSAT


• Bulk SMS- Masking & Non-Masking
• Voice Broadcast
• Customer support
• Product Information


• Soft Skills Training
• Digital Marketing- SMM & SEO
• Softskill Training
• BPO Services

Why Choose DRC?

  • Scalability: Whether you’re a startup or an established enterprise, we adapt to your needs. Our flexible solutions grow with your business.
  • Cost-Effective: DRC offers competitive pricing models, allowing you to focus on core operations while we manage customer interactions efficiently.
  • Data-Driven Insights: We analyze data meticulously, providing actionable insights to enhance customer experiences and drive strategic decisions.
  • Customer-Centricity: We place the needs and preferences of our customers at the forefront of everything we do, striving to exceed expectations and deliver unparalleled value.
  • Innovation: We embrace innovation as the cornerstone of our success, continuously exploring new technologies and methodologies to enhance our services and stay ahead of the curve.
  • Integrity: We conduct ourselves with the utmost integrity, maintaining transparency, honesty, and ethical standards in all our interactions and operations.
  • Collaboration: We foster a culture of collaboration and teamwork, recognizing that collective effort and diverse perspectives are essential for driving innovation Integrity: We conduct ourselves with the utmost integrity, maintaining transparency, honesty, and ethical standards in all our interactions and operations.
  • Expertise: With years of experience and a team of seasoned professionals, DRC brings unparalleled expertise and industry knowledge to every client engagement.
  • Customization: We understand that every business is unique, which is why we offer tailor-made solutions customized to align with your specific goals, requirements, and brand identity.

Contact Person:
Mr. Sheikh Muhammad Faisal
Senior Operation Manager
Cell: +88 01896 034 224
E-mail: sm.drc@daffodil.family

Address:
102/1, Shukrabad (4th Floor), Mirpur Road, Dhanmondi, Dhaka-1207.

Contect No:
Hotline: 16602 or +8809677716606
Mobile : +8801713493130, 01896034223-5